What if I have a question about my utility bill?

Please contact a Customer Service Representative in the Finance Department by calling (423) 989-5500 or at customerservice@bristoltn.org for assistance.

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1. How do I register my utility account online and pay my bill online?
2. What if I have questions or suggestions for online pay service?
3. What if I have a question about my utility bill?
4. Once I have signed up for automatic bank withdrawal how do I cancel?
5. What if I want someone other than myself to receive my utility bill, such as a spouse or third party?
6. Does it cost anything to use the online payment system?
7. Is there any special software program that I need to view my bill online?
8. What if I receive a message that the system is unavailable?
9. What kind of online security does the city use to protect customer account information?
10. I have a billing dispute for a recurring payment that has already been debited/charged to my account, what do I do?
11. Is there a charge for a returned electronic check?
12. How do I update my credit card or bank draft information?
13. When will my payment be charged to my debit/credit card or be withdrawn from my checking account?
14. When will my first recurring payment take effect?
15. What if my services have been disconnected for non-payment?
16. How do I add an additional account to my utility account registration?
17. What if I forget or want to change my username or password on my utility account online?
18. What is the difference between service and account addresses?