Pay Utility Bill

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Automatic Bank Draft Form

PAY YOUR UTILITY BILL ONLINE OR BY PHONE

The City of Bristol, Tennessee assumes no responsibility for incorrect information entered by utility customers. Utility customers are responsible for ensuring that payments are made in sufficient time to meet required deadlines. Utility customers are responsible for printing and retaining the confirmation of any payment. The time and date of payments as indicated on the confirmation will be the date of the payments. Payments must be confirmed prior to midnight of the scheduled due date to be considered paid on time. Payments made online may not be reflected in online searches for 1-2 business days.

The City of Bristol, Tennessee reserves the right to refuse any and all payments.  If using online or phone payment options and you are in cutoff status, you will need to contact our office at 423-989-5500 to advise of payment to have services restored.

Other payment options are:  

1) In person at 801 Anderson Street (Room 203, 2nd floor City Hall) prior to 9 AM on cutoff date
2) Drop Box located outside City Hall on 8th Street. Must be in box prior to 8 AM on cutoff date
3) Mail to P.O. Box 1348, Bristol, TN 37621-1348 in a timely manner to be received before the cutoff date


PAY YOUR UTILITY BILL ONLINE

PLEASE BE AWARE THAT OUR THIRD PARTY VENDOR HAS CHANGED. IF YOU HAVE AN ACCOUNT WITH UTILITY FLEX, YOU WILL BE REQUIRED TO SETUP A NEW ACCOUNT.  IF YOU HAVE AN AUTO PAYMENT SETUP WITH UTILITY FLEX, THAT WILL NO LONGER PROCESS AND YOU WILL BE REQUIRED TO SETUP A NEW PAYMENT ARRANGEMENT WITH OUR NEW THIRD PARTY VENDOR. PLEASE CLICK THE LINK BELOW AND CHOOSE YOUR OPTIONS THERE.  


Please click link to be directed to our third party vendor.

Click here to be directed to our third party vendor and to accept these terms.

- There will be an additional credit/debit card processing fee of 2.50% associated with each transaction.

- There will be an additional electronic check processing fee of $1.00 with each transaction.

- Note: Fees are subject to change without notice.

PAY UTILITY BILL BY PHONE

Citizens have the option of paying their city utility bills via phone by calling 833-560-2707. 

- There will be an additional credit/debit card processing fee of 2.50% plus $0.30 associated with each transaction.

- There will be an additional electronic check processing fee of $1.30 with each transaction.

- Note: Fees are subject to change without notice.