Management

crystal key new

Crystal Key

Crystal Key is 911 Director and Communications and Records Manager.  Crystal has been with the City since 1995.  Crystal began her career with the City as a part-time dispatcher, moving up the ranks to be one of the first supervisors in Communications and Records.  She has also worked in the Department of Parks & Recreation and Administration as Purchasing Agent.  Crystal brings a wide range of knowledge and experience to the Communications Division.

Whitley Hyatt

Whitley Hyatt is the B Shift Supervisor. Whitley was an explorer with the Police Department starting in 2011. Whitley began her career in the Communications Division in 2015. Whitley has an Associate of Science in Criminal Justice from Northeast State and is currently working towards a Masters in Business Administration. 

Whitley Hyatt
Penny Durham

Penny Durham


Penny Durham is the A Shift Supervisor. Penny has been in public service for over 30 years. Penny started in EMS and transitioned to law enforcement. Penny has worked in Corrections, Special Operations Response Team, Patrol, Warrant Service, Transportation, Court Security and as a Work Release Officer prior to her career with the City of Bristol. Penny began her career in Communications in 2012 and worked in the records division for a brief period during that time.