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The original item was published from 3/20/2020 2:52:33 PM to 4/25/2020 12:00:02 AM.

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Bristol News

Posted on: March 20, 2020

[ARCHIVED] Bristol TN municipal buildings closed to public

Bristol, Tennessee municipal buildings will close to the public at 5 p.m. Friday, March 20, and remain closed until further notice.

City Manager Bill Sorah announced the decision Friday afternoon as the City continues to closely monitor the coronavirus outbreak and its impact on the region.

“While we realize this may require us to utilize alternate methods for conducting city business, it is a vital step to protect the health of City employees and those we serve,” Sorah said. “We are fortunate to live in an era that allows us to work remotely and communicate effectively without face-to-face contact. We encourage residents to use the resources in place but want to assure them that someone will be available by phone should they need assistance.”

The Slater Community Center and Steele Creek Nature Center closed earlier this week, and now public access to all other City buildings will be restricted. Community members still will have access to the lobby of the Bristol, Tennessee Police Department, however, and may use a phone available there to request an officer. Additionally, City transit buses will continue to operate on a regular schedule, with fees suspended to ensure transportation to vital community resources remains available. Transit buses will be restricted to 10 passengers at a time.

While City buildings are closed, residents may use a variety of bill-paying options and electronic forms to conduct business.

Utility bills, property taxes, and citations can be paid via a drive-through drop box located outside the Municipal Building on 8th Street. Payments will be collected from this site periodically each weekday. Checks, cashier’s checks, cash and money orders will be accepted.

Other options for paying bills include:

  • By phone using a credit or debit card. Utility customers should call (877) 768-5046 and have their account number ready. Property taxes can be paid by phone at (877)768-5048. A non-refundable convenience fee is added to all phone payments.
  • Online by going to and choosing the appropriate link. Online payments are accepted for utility bills, property taxes, and citations. A non-refundable convenience fee will be added.
  • By mail to P.O. Box 1348, Bristol, TN, 37621-1348. Utility bills, property taxes, and citations can be paid by check, cashier’s check, or money order only.
  • By automatic bank draft. An electronic form is now available online at for customers who would like to set up bank draft for monthly utility bills. 

A long list of applications routinely used in planning, zoning, codes enforcement and other divisions within the City’s Department of Development Services also are available online at Fees associated with these applications can be mailed to 104 8th Street, Bristol, TN, 37620.

Residents are reminded that all City parks remain open, and gate fees at Steele Creek Park are currently waived.

For additional information or assistance with these and other services provided by the City, please call (423) 989-5500. Concerns and requests for help also can be submitted online after regular business hours using the Request Tracker button on the City’s webpage at

The City will continue to provide up-to-date information on its website at


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