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9-1-1 Kids Education

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1. When should I call 911?

You should call 911 anytime you have an immediate need for police, fire or EMS assistance. If you are not sure if a true emergency exists, it's best to call 911 and let the dispatcher help you.

2. What if I have a non-emergency question, who do I call?

Our non-emergency line in the 911 Center is 423-989-5600 and is answered 24 hours a day, seven days a week.

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911 District FAQ's

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1. What if I call 911 by mistake and hang up before the call is answered?

Normally, these calls will still ring into the 911 Center. If you hang up, the dispatcher will make an attempt to return your call and verify whether or not you have an emergency. The dispatcher will also dispatch an officer to your location to check your welfare.

2. What if I call 911 but am unable to speak, what will happen?

The dispatcher will remain on the line with you and dispatch an emergency response unit to your location to check your welfare. The dispatcher may ask you to push a button on your phone once for a yes answer and twice for a no answer and then systematically try to identify the nature of your emergency.

3. If my phone has been disconnected, can I still dial 911?

YES, even if your phone has been disconnected and has no dial tone, you should still be able to dial 911 in an emergency. You need to make sure the dispatchers has your name, correct location, and other pertinent information related to your call. Stay on the line until the dispatcher tells you to hang up.

4. Do I call 911 for all emergencies?

YES. The dispatcher is trained to handle your emergency call and to dispatch police, fire or EMS personnel.

5. Can I call 911 if I use a TDD or TTY machine?

YES. Our 911 equipment is compliant with all ADA requirements allowing us to receive your TDD/TTY call and communicate with you.

6. What if I have a non-emergency question, what number do I call?

Our non-emergency line in the 911 Center is 423-989-5600 and is answered 24 hours a day, seven days a week.

7. When should I call 911?

You should call 911 anytime you have an immediate need for police, fire or EMS assistance. If you are not sure if a true emergency exists, it's best to call 911 and let the dispatcher help you.

8. When should I not call 911?

Don't call for minor incidents like parking problems, power outages, or barking dogs. The emergency number is not for information such as weather, time, school closings, legal advice, doctor referrals, etc. However if you're not sure, call 911 and let the dispatcher assist you.

9. Who do I call to get an address assigned?

Call the City of Bristol Tennessee Planning Dept at 423-989-5514.

10. How do my non-English speaking friends obtain emergency services?

We subscribe to a 24 hr translation service that can quickly identify the language and provide a translator. Tell your non-English speaking friends that they too call dial 911 in an emergency!

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Administration FAQ's

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1. How do I apply for a job?

An application for employment must specify which vacant announced position you are applying for and must be completed in its entirety in order to be considered for employment with the City of Bristol. You may obtain an application for employment by downloading online or by visiting the Human Resource office in person. You may submit the application by either: mail, fax, in person, or electronic submission.

2. How do I become a vendor?

Follow the link to become a vendor.

Click here

3. How do I know what jobs are available?

There is a listing of jobs on the front page of the website. You may also subscribe to the Notify Me on the front page of the website, which will allow you to receive an email or text message when jobs are posted.

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Anderson Park

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1. Is there a playground at Anderson Park?

There is a “KaBoom” playground for 5-12 year olds and a two bay swing with one belt seat and one handicapped accessible seat. This playground also has a small play fire truck for children to play on.

2. Where is Anderson Park located?

It is located at 341 Martin Luther King Boulevard. Across the street from the YMCA.

3. Can I rent the stage and gazebo area at the park?

Yes, it is available for the public to rent by contacting 423-764-4023.

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Bark Park

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1. Can you leave your dog(s) unattended?

No, you are not allowed to leave your dog(s) unattended. You must watch your dog(s) at all times.

2. Are there separate areas for different size dogs?

Yes. There is an area for large dogs and an area for small dogs. Both are fenced in.

3. Where is it located?

The Bark Park is located at 1155 Vance Dr. This park is across the street from Rooster Front Park.

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BTN-TV

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1. What channel does BTN-TV come on?

BTN-TV airs on channel 16 - BTES and channel 192 - Charter.

2. What should I expect to see on the BTN-TV channel?

The programming features information on city services and events that affect the lives of Bristol residents; community events with a community-wide appeal are also featured. Some of the programs produced every month include:

• Inside Bristol
• Steele Creek Explorer
• Vet Visits
• This Month in Chambers
• Art Corner
• And more...

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Business Tax FAQs

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1. How do I register?

Business owners should contact the City at (423) 989-5500 for registration information or may register electronically using the Tennessee Department of Revenue's Online Services. All businesses required to submit tax returns and payments must do so electronically. To register for the Business Tax Online Services, a TN.gov account must be created. Accounts allow information to be entered, stored, and managed for accessing TN.gov services. Once a TN.gov account is created, services can be added or removed at any time. If you currently use Sales and Use Tax online, the County and City Business Tax service can be added to your TN.gov account and utilize the same login/password for both applications. There is no charge for creating a TN.gov account or for using the Business Tax online filing service. A $15.00 registration fee is required for all new businesses having standard business licenses and must be paid before the initial license is issued. Businesses having minimal activity licenses are also required to pay a $15.00 initial fee and $15.00 annually to renew their licenses.

2. Who to Contact for Help with Registration?

Business owners should contact the City at (423) 989-5500 for information about getting a business license. For questions on tax law, filing and paying business taxes, and other account related issues, please contact the Tennessee Department of Revenue at (615) 253-0600 (Nashville-area and out-of-state) or (800) 342-1003 (toll-free in Tennessee).

3. Who to Contact for Help with Business Tax Online Services:

For questions about Business Tax Online Services or assistance with online filing, please contact the Tennessee Department of Revenue at (615) 253-0704. For technical Assistance, please contact (866) 368-6374 (toll-free in Tennessee).

4. Who will issue the business tax license?

Sullivan County, Tennessee and City of Bristol, Tennessee staff issue business licenses, or online if done on the state website. 

5. Will businesses receive annual license renewal mailings?

Taxpayers no longer receive annual license renewal forms in the mail. To renew existing business licenses, taxpayers must first file their annual City business tax return with the Tennessee Department of Revenue and pay the tax due. Once the return and payment are processed and posted to the taxpayer's account, the information is made available for the City that a renewal business license can be issued.

6. Who issues licenses to contractors that are doing business outside the county and/or city where they are domiciled?

City staff is responsible for issuing the business tax license if the contractor is doing business within the City. Contractors living outside Tennessee with no state business location must have a state business account number to report sales in counties where sales fall between $10,000 and $50,000. They must also obtain a Sullivan County license if they have a business location in the County where sales exceed $50,000. They also must obtain a City business license if the contractor has $50,000 or more in sales for the tax reporting period.

7. What is the filing deadline for Business Tax Returns?

Returns are due the 15th day of the fourth month following the end of your fiscal year.

8. If I file late, how are the penalty and interest rates taxed?

An electronic payment or return is considered timely if it is filed on or before 11:59:59 PM on the due date of the return. If a return is filed late, a penalty of 5% of the tax for each 1 to 30 day period for which tax is delinquent must be paid, with the total penalty not to exceed 25% of the tax. The minimum penalty is $15.00 regardless of the amount of tax whether or not tax is due. If filed late, compute interest at 7.25% per annum on the tax.

9. Do amended returns cancel previous transactions?

No. Figures from an amended return replace amounts reported on the original return. Any payment filed with the original return will be applied to the amended return. If the liability on the amended return is greater that the amount originally reported, only the difference must be paid. If the amount on the amended return is less than what was originally reported, do not submit a payment with the amended return. A credit will be applied to the business tax account.

10. How do I close a business tax account?

A business tax return marked final must be filed in order to close out the account. The final business tax return must be filed with the Tennessee Department of revenue and any tax that is due must be paid (minimum of $22.00). Businesses holding minimal activity licenses that do not file tax returns must notify City staff at (423) 989-5500 or the Department of Revenue that the business is closed.

11. If a taxpayer has multiple locations in the City, can it consolidate the locations into one return?

Yes, if a taxpayer has multiple locations in the City, the taxpayer must make a request to the Commissioner of Revenue to file a consolidated return. Even if approval is granted to file a consolidated return, each location's gross receipt must be accounted for separately on the consolidated return, and a separate license must be obtained for each location.

12. Is the information that must be provided to the State of Tennessee confidential?

Yes, Pursuant to Tenn. Code Ann. 67-1-1702, returns, tax information, and tax administration information shall be confidential and, except as authorized by Tenn. Code Ann. 67-1-1701 et seq., not officer or employee of the Tennessee Department of Revenue or of any office of a district attorney general or any state or local law enforcement agency, and no other person, or officer or employee of the state, who has or had access to such information shall disclose any such information obtained by such officer or employee in any manner in connection with such officer's or employee's service as an officer or employee.

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Cedar Valley

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1. Is there a playground at Cedar Valley Park?

No, there is not a playground.

2. What is there to do at Cedar Valley Park?

The park is located beside a creek. You can enjoy a walk on over 3 acres and sit beside the creek for a picnic.

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Charlie Robinette Park

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1. Is there a playground at Charlie Robinette Park?

No, there is not a playground. The is tetherball and a 175ft. x 280ft. multi-use field next to the shelter available for use.

2. Where is Charlie Robinette Park Located?

It is located on Vance Drive, across from Rooster Front Park.

3. Is there a rental shelter available at this park?

Yes, there is a shelter available to rent.

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Chippy

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1. When does Chippy make appearances?

Chippy comes to most special events at Steele Creek Park, unless it is in the winter when she is hibernating.

2. Can I have my picture made with Chippy?

Chippy loves to have her picture made with all of the boys and girls that enjoy the park as much as she does.

3. Can I make a request for Chippy to attend a party/event?

At this time, Chippy does not have a calendar of special events/parties. Maybe in the feature.

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Clay Park

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1. Is there a playground at Clay Park?

No, there is not a playground at Clay Park.

2. Where is Clay Park located?

Directly behind Edgemont Towers housing unit on 7th Street.

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Community Relations FAQ's

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1. How do I, as a member of the media, get on your media list?

Complete the Media List form.

2. How do I make a suggestion for a story on the government TV channel?

Complete the Government TV Suggestion(s) Form.

3. How do I subscribe to the City E-Newsletter?

Use the Subscribe button on the City E-Newsletter page.

4. How do I suggest a change on the city's webpage?

Complete the Suggestions for the City Webpage Form.

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Construction/Building Plan Review & Submission Requirements Commercial Projects

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1. What is the current review period for building drawings?

We generally review plans within a targeted 3-5 day period. If revisions are required after the initial review, we only want the pages re-submitted that had comments on them, not another full revised set. Larger plans and number of projects under review may affect this period somewhat.

2. Can the drawings be submitted via mail, Fed Ex, etc.?

We prefer plans to be submitted electronically and we can set up an ftp account for you for plans larger than typical email attachments will handle. Contact us and we can set up this account for you generally in a time span of a few minutes.

3. Can we use an expediter?

We prefer to deal directly with designers or general contractors on our plan submissions, but we will work with anyone who can supply the information correctly. We require a permit application with every initial submission for review but this can be submitted by a design professional or expediter prior to a contractor being selected. We need the licensing and insurance information for the contractor and all known subcontractors prior to actually issuing the permit.

4. Do the plans need to be embossed?

No, we accept electronic delivery of the plans as long as the seal is properly displayed and signed, we are OK. State of Tennessee registered design professional seals are required.

5. Do we need the contractor's name at the time of permit?

Yes, before the permit is issued. As indicated above, a design professional, expediter or construction manager may submit the initial application and plans for the review process to begin. The Combination Permit will only be ISSUED to a properly licensed contractor, design professional or construction manager.

6. Do we need to state any subcontractor's names?

List all that you know at the time the permit is applied for. Before any subcontractor shows up on the site and starts work, they need to be listed on the Contractor/Subcontractor Listing and have their licenses and insurance verified.

7. Do we need to submit licenses for any contractors?

If they are not local contractors who are already listed in our system, we will need license information (state & local if required) before they permit can be issued.

8. Are insurance certificates or bonds required?

Liability and worker's compensation insurance is required for all contractors (including subcontractors) and we must see proof of these. A bond is not required.

9. Do we need to submit to the Fire Department separately?

No, there is only one submission. that is to our office. If we need additional approvals from other department or agencies, we will obtain them as part of the review process or advise you after the initial review that additional reviews are required and give you contacts for these agencies.

10. Do we need to submit either Fire Alarm of Fire Sprinkler drawings with the original permit application?

They can follow at a later time but must be submitted in time for review and approval and prior to this portion of the work beginning on site.

11. Are energy calculations required?

Yes, the 2012 International Energy Conservation Code applies.

12. How many permits do I need and who obtains them?

On most commercial projects, there is only once Commercial Combination permit issued ant eh general contractor or construction manager obtains this permit. It is an all-inclusive permit ant the permit fee is based on the total cost of construction for the entire project. The permit applicant will submit a Contractor/Subcontractor Listing form along with the permit application that provides the required information about all of the subcontractors for the project. Should you need to phase your project, such as the need to start foundation work prior to all plans being completed, we can accommodate this request. Discuss this with the Code Enforcement staff to work out the submissions requirements and coordinate plan submissions.

13. Do we need low voltage permits? If so, so low voltage drawings have to be submitted prior to issuing the building permit?

Low voltage is part of the Commercial Combination permit issued for the project. Low voltage portions of the project, including the subcontractors, may be submitted at a later date after permit issue, but need to be submitted in sufficient time for review and approval before these portions of the work start on site.

14. Special Flood Hazard Area Requirements

If your property is in the Special Flood Hazard Area, then you will need to provide a Flood Elevation Certificate and the design, if new construction, must be based on the Design flood elevation. A final elevation certificate must be submitted for approval after the Base Flood Elevation is established to verify compliance with the Design Flood Elevation. If the project will be substantial improvement or renovation of an existing building elevation of the building or other approved flood proofing measures will be required.

15. A complete set of design professional's sealed design drawings must include:

1. A Cover Sheet drawing showing a code analysis for the building with any currently adopted minimum building, fire, life safety, and accessibility codes enforceable at the time of the submittal.

2.An approved Site Pan (or civil plans) refer to the Economic & Community Development website for information related to the Site Plan approval process. This process may occur concurrent with the building plan review process.


3.Life Safety Plan showing use for each space with occupant loads based on occupant load factors, exiting paths with exit occupant load and capacity of the exit door or exit stairway; common path and travel distance; limits and enclosures of smoke partitions, smoke barriers, fire-resistance rated partitions, and fire-resistance rated fire walls with appropriate legends.


4. Architectural floor plans showing the use of each space, dimensions, door, door hardware schedules, window schedule, sections, details, UL fire-resistance rated assembly details for rated walls, rated floor/ceiling assemblies, rated roof/ceiling assemblies, rated columns, girders, and beams; head-of-wall joints, and floor-to-exterior wall joints.


5.Structural design plans and details with seismic and other minimum design loads and location and details of any fire resistance rated fire walls.


6.Mechanical HVAC system design drawings which include fire, smoke and combination fire/smoke damper locations, gas furnace/boiler combustion air, fire-resistance rated wall limits and legend that matches architectural plans, UL fire stopping details for penetrations through rated assemblies.


7.Plumbing systems design drawings including fire-resistance rated wall limits and legend that matches architectural plans and UL fire stopping details for penetrations through rated assemblies.


8.Fire protection sprinkler/standpipe/fire pump systems design drawings (when included or required) including fire-resistance rated wall limits and legend that matches architectural plans and UL fire stopping details for penetrations through rated assemblies.


9.Electrical design drawings including complete fire alarm systems, emergency lighting, exit signs, duct smoke detectors for HVAC fan shut down, including fire-resistance rated wall limits and legend that matches architectural plans and UL fire stopping details for penetrations through rated assemblies.


(The above list is not all inclusive and may require additional submissions based on the scope of the project.)

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Courts

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1. Where is the Courthouse located in Bristol?

801 Anderson Street Bristol, Tennessee 37620

2. Where is Juvenile Services located?

Juvenile Services is the next building over, after the Police Department.

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DeFriece Park

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1. Is there a playground at DeFriece Park?

There is a small play structure, a swing set, and a basketball court.

2. Are there shelters to rent at DeFriece Park?

No, there are not shelters to rent, but there are 2 picnic tables and a grill, so you can enjoy a cookout with friends and family.

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Disc Golf

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1. What if I don't have disc to play?

No worries!! You can rent the disc at the Steele Creek Golf Shop.

2. How much is it to play?

It is free of charge to play the course,unless you need to rent your disc. Disc rental is $5.00 for 3 hours.   However, there is a $2 entry fee for Steele Creek park.

3. How many holes does the course offer?

The disc golf course is an 18 hole course.

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Downtown Bristol

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1. What type of shops can you find in Downtown Bristol?

Several types of businesses can be found in Downtown Bristol. Over 20 new businesses have opened, including restaurants, night life, specialty shops and antique stores.

2. When was Bristol named "The Birthplace of County Music"?

Bristol was recognized by the U.S. Congress in 1998 as the official "Birthplace of Country Music."

3. What is Believe in Bristol?

Believe in Bristol is responsible for organizing monthly Border Bashes in the summer, annual Loft Tours in the spring, and other events that showcase the vibrancy of our downtown.

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Fairmount Park

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1. Is there a playground at Fairmount Park?

No, there is not a playground at the park.

2. Can I take my dog to Fairmount Park?

Yes, you can take your dog. The park has provided trash cans and plastic bags to encourage people to clean up after their dogs.

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Fire Rescue

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1. Is it permissible to burn brush, leaves, etc. inside city limits?

Yes, but only after obtaining a burning permit. The permit can be obtained from 8 a.m. to 5 p.m., Monday through Friday at the Central Fire Station, 211 Bluff City Highway.  You must be able to provide the 911 address for the property where you are going to burn.

The permit has pertinent information such as:

• Procedures to follow for a controlled burn
• Telephone numbers
• What is not permissible to burn based upon state law

2. If I need to obtain a copy of an EMS report, what do I need to do?

If Bristol Fire Rescue responded to an emergency medical call in which you were involved you can get a copy of the report by coming to the Central Fire Station, 211 Bluff City Highway,

Reports will only be released after the patient has provided proof of identity with a photo ID and will be required to sign a release.  The city complies with all HIPPAA laws and standards mandated by Federal Law.

3. If I need to obtain a copy of a fire report, what do I need to do?

To obtain a copy of the fire report, you must to come to the Central Fire Station, 211 Bluff City Highway.

Please have the necessary information available in order for the incident report to be provided, such as the date and address of the incident. The charge for the report is $0.15 for each standard copied sheet.  If you are from out of the area, you may call the Central Fire Station at 423-989-5701 and Fire Staff will be happy to assist you.

4. I have a swimming pool at home, can the fire department fill it for me?

City and departmental guidelines prohibit the fire department from filling swimming pools.

5. I discovered my child playing with matches and/or lighters. Is there anything the Fire Department can do to help me teach my child the importance of not playing with fire?

Absolutely! The Fire Department has a Juvenile Firesetting Program called FireWise Kids. This is a program of instruction and information sharing designed to teach the importance of fire safety to juveniles. It is a free program offered to all families. Your child can be introduced to the program in several different ways such as:

• A concerned parent can contact the fire department and request that their child be placed into the program
• He/she may be required by the Fire Marshal to attend this program if the child is suspected of being involved with an intentionally set fire
• The juvenile court system places the child into the program

Every candidate is evaluated to determine if the program is suited for their specific need. If you need information about the program please contact Assistant Fire Chief David McGlamery or Lieutenant Steve Hicks at 423-989-5701.

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Food City Park

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1. Is there a playground at Food City Park?

No, this park is currently under construction.  A new dog park will be coming soon! 

2. Where is Food City Park located?

It is located on Oakwood Street, directly behind Food City on Virginia Avenue.

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Friendship Park

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1. Where is Friendship Park located?

It is located at 2432 Volunteer Parkway. This is also where Avoca Elementary School is located.

2. How many baseball fields are there?

There are 3 baseball fields located at Avoca Park.

3. Is there a playground at Friendship Park?

There is not a playground at Friendship Park. There is a playground located at Avoca Elementary School, located right beside of the park.

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George Spinks

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1. What is the George Spinks Park used for?

The park is mainly used for baseball.

2. How many baseball fields are there?

There is one lighted field at this park.

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Golf Course

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1. Is there a tee time?

No, there is not a tee time. Play at your own leisure.

2. How many holes?

It is a 9 hole course.

3. Does the golf course offer a membership?

Yes, you can get a yearly membership or pay by the day.

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Haynesfield Aquatic Center

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1. How much does it cost to swim at Haynesfield Aquatic Center?

Adult - $3, Children - $2

2. Can you rent chairs?

Yes, these are available to rent.

3. What are the hours of operation at the aquatic center?

Haynesfield Aquatic Center is open Thurs, Fri, Sat, Sun & Mon from noon until 6:00 pm. Closed on Tuesdays and Wednesdays.

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Haynesfield Park

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1. Is there a playground at Haynesfield Park?

No, there is not a playground, but there are 2 lighted tennis courts.

2. Can I rent a shelter at Haynesfield Park?

No, there are no shelters available. There is a picnic table for your use.

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Holston View Park

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1. What type of athletic fields are available at this park?

There are 3 baseball fields and a soccer field.

2. Is there a playground at Holston View Park?

The park itself is mainly used for sports, yet there are several playground areas located around the school where the park is located.

3. Where is Holston View Park located?

It is located on King College Rd. directly behind Holston View Elementary School.

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Jerry Goodpasture Plaza

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1. Where is Jerry Goodpasture Plaza located?

It is located on Shelby Street in Downtown Bristol.

2. What musical instruments are there for children to play with?

There are three outdoor musical instruments installed in the park. These include: a set of 7 chimes of various lengths, Pegasus (a hefty metallophone made with twenty-three resonated aluminum bars in the key of C Major and A minor), and a set of 5 tuned drums that are played by hand.

3. Is there a playground at Jerry Goodpasture Plaza?

No, there is not a playground.

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Maps

Show All Answers

1. Which shelter is closest to the playground and train?

Shelter B is the closest. To view all of the shelters and locations, click the link. Map

2. How many trails are there at Steele Creek Park?

There are 20 trails. All trails are various distances and skill levels. To view all trails and the miles per trail click on the link. Trails

3. Are horses allowed on the trails?

No, horses are not allowed on the trails.

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Mark Vance Memorial Greenway

Show All Answers

1. Who was Mark Vance?

Mark Vance was a Bristol TN City Police Officer who lost his life in the line of duty.

2. Is there a playground at the Mark Vance Memorial Greenway?

No, there is not a playground.

3. How long is the greenway?

It is 7,385 linear foot long.

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Morning Rotary

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1. Is there a playground at the Morning Rotary Park?

No, but there is a fenced in basketball court.

2. Can I rent a shelter at the Morning Rotary Park?

No, but there are picnic tables and a grill for your use.

3. Where is the park located?

It is located close to Anderson Elementary School, just a tad north on Orchard St.

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Nature Center

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1. Can I sign up for Nature Activities/Camps?

Yes, both are offered throughout the Summer and Fall.  You may sign-up by visiting bristoltn.recdesk.com or by calling the Nature Center at 423-989-5561.

2. Can our school attend a field trip to the Nature Center?

Yes, we offer those free of charge.  To schedule a field trip please contact the Nature Center at 423-989-5561.

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Oakwood Park

Show All Answers

1. Is there a playground at Oakwood Park?

No, there is not a playground. There is a swing set with 2 swings.

2. Are there shelters to rent at Oakwood Park?

No, there are not shelters to rent at Oakwood Park.

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Paddle Boats

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1. How much is it to ride the paddle boats?

It cost one dollar per passenger.

2. Do I need to wear a life jacket?

Yes, every passenger is required to wear a life jacket. They are provided for the guest at the time of the rental.

3. How old do I have to be to ride?

Any age can ride, but all passengers must be accompanied by an adult 16 years or older.

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Patterson Park

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1. Is there a playground at Patterson Park?

Yes, there is a playground at Patterson Park.

2. Where is the park close to?

The park is located a block south of Anderson Elementary School.

3. How many tennis courts and/or basketball courts are there?

There are 2 tennis courts and 0 basketball courts.

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Pinnacle Park

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1. Is there a playground at Pinnacle Park?

No, there is not a playground. There is a lake and a pier for fishing.

2. Where is the park located?

Pinnacle Park is next to the new Bass Pro Shop in the Pinnacle retail development.

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Property Disposal

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1. Where can the public purchase property from the government?

There is an auction site, govdeals.com, where the general public can bid on items.

2. Who do I contact to pick up old vehicles?

The fleet department will pick up vehicles and rolling stock.

3. Who approves of the disposal of items?

The City Manager approves of all disposal of items.

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Recreation

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1. Where do I sign up for the recreational activities?

Slater Center 423-764-4023 or bristoltn.recdesk.com 

2. Are there activities for boys and girls of all ages?

Yes, there are a wide variety of activities for all ages and both boys and girls.

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Rooster Front Park

Show All Answers

1. Is there a playground at Rooster Front Park?

Yes, there is a playground located at Rooster Front, recommended for ages 5-12.

2. What other activities can I do at this park?

There is a basket ball court, tennis court, and walking trails.

3. How long is the trail from Rooster Front to Steele Creek?

The trail is 910 linear feet long.

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Rotary Field

Show All Answers

1. Is there a playground at Rotary Field?

Yes, there is a playground at the field.

2. Are the fields lighted and have an intercom system?

Yes, they are both lighted and have an intercom system. Also, dugouts, restrooms, concession stand, and a scorekeepers room.

3. How many fields are located at Rotary Field?

There are currently 2 renovated fields.

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Seniors

Show All Answers

1. Do I have to have an orientation for the exercise equipment?

Yes, you must have orientation before use of the rooms. Call for an appointment. (423) 764-4023

2. What are the hours of the exercise rooms?

The rooms are open Mon.-Thurs. 7:30am - 8:00pm and Fri. 7:30am - 4:45pm

3. Is there a nutrition site?

Yes, there is a nutrition site for persons sixty and over. Call 423-764-2155 to make reservations.

4. Does the Slater Center have transportation?

Yes, Call Frank Perry, Transportation Coordinator, 423-646-5216 to make reservations for transportation to and from the center, doctor appointments, etc.

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Services

Show All Answers

1. How much is the connection fee for water, sanitary sewer, and/or trash service?

$30 or $40 depending on the location of the service.

2. How did stormwater utility billing service come into existence?

The City of Bristol has always provided stormwater utility services to
residents and businesses located within the City limits. Prior to July 1, 2014,
this service was primarily funded through property tax revenue. In order to
keep the 2014 property tax rate from increasing, the expenses associated
with maintaining the stormwater system throughout the City will now be
funded through a fee-based structure assessed on your monthly utility bill.

3. What is stormwater runoff, and how does it affect me?

Stormwater runoff is rainwater that flows off from any impervious material
on a piece of property. Examples of impervious materials are any type of
housing, driveways, parking lots, streets, hard packed dirt, and/or any other
type of material that prevents rainwater from being absorbed directly into
soil. Due to the nature of the surface, rainwater instead is diverted into the
stormwater system of ditches, culverts, catch basins, and storm sewers.
One issue that could affect citizens and businesses is a potential for localized
flooding due to the increased urbanization that has occurred in recent years.
This increased urbanization has led to additional impervious structures that
can increase the rate of rainwater runoff to a point where localized flooding
is possible.
In addition, this rainwater can carry many pollutants such as fertilizers,
pesticides, grass clippings, pet wastes, and other materials that must be
treated before being reentered into the general water supply. It is crucial
that the City acts proactively to prevent as much contaminated water from
entering the stormwater system as possible.
The fees collected will be used to fund improvements to existing stormwater
system infrastructure, build new stormwater system infrastructure, and
provide for street cleaning services to aid in prevention of localized flooding
and improvement of water quality for City citizens and businesses.

4. How did the City of Bristol develop its stormwater utility program?

Staff of the Public Works Department evaluated the current stormwater
system in place to determine improvements and any additional infrastructure
needed to adequately manage the runoff associated with stormwater within
the next 10 years. Staff of the Finance Department analyzed the estimated
costs within a multiple year financial model and determined it would not be
feasible to adequately maintain the stormwater system without a substantial
increase in the property tax rate.
The City then contracted with an independent organization specializing in
the research and implementation of stormwater utilities nationwide to
analyze data relating to the imperviousness of property within the City.
Based on this information, a fee structure was developed based on property
classification.

5. What are the stormwater rates?

Residential $ 2.00

0-300 sq. ft. $ 0.00

300-3,000 sq. ft. $ 2.00

3,000-6,000 sq. ft. $ 4.00

6,000-9,000 sq. ft. $ 6.00

9,000-15,000 sq. ft. $ 10.00

15,000-21,000 sq. ft. $ 14.00

21,000-30,000 sq. ft. $ 20.00

30,000-42,000 sq. ft. $ 28.00

42,000-57,000 sq. ft. $ 38.00

57,000-75,000 sq. ft. $ 50.00

75,000-99,000 sq. ft. $ 66.00

99,000-125,000 sq. ft. $ 70.00

Over 125,000 sq. ft. $ 80.00

6. How will the stormwater utility fee be charged?

The stormwater utility fee will be charged on a monthly utility bill. If you are a resident or business within the City, you most likely will already have a utility bill account. The additional stormwater Utility fee will be added to your current bill. If you do not have water, sewer, or solid waste service and live within the City limits, you will receive a new monthly bill with stormwater utility fees only. A new service code designated with the abbreviation “ST” will indicate you are being charged for stormwater utility services.

7. How did the City determine the amount to be charged on my utility bill for stormwater?

In coordination with an engineering consultancy firm, the City strived to develop a rate structure that was equitable and fair to residents and businesses alike. Properties that are determined to be single-family residential property will be charged $2.00 per month, while commercial, industrial, and other properties determined to be non-single-family residential property will be charged on a tiered rate schedule based on total imperviousness of the property.
The vast majority of the utility accounts and properties within the City will be charged at the single-family residential rate of $2.00 per month. While not all inclusive, the following are some examples of developed properties that will be included in the single-family residential property rate: single family homes; single family homes converted into duplexes, triplexes, etc; mobile homes; townhomes, apartments, and condominiums provided individual dwelling units do not have other dwelling units located above or below.
Non-single-family residential property includes developed property that does not fall into the above classification. Properties falling under this classification will be charged on an ascending rate schedule based on total imperviousness of the property. While not all inclusive, the following are some examples of developed properties that will be included in the non-single-family residential property rate: commercial property; industrial property; public buildings; storage buildings and areas with impervious surface area; parking lots; parks; multi-level townhomes, apartments, and condominiums.

8. Are other municipalities requiring citizens and businesses to pay a stormwater Utility Fee?

Yes, there are many other local municipalities collecting fees to provide for upgrades of existing infrastructure and development of new infrastructure for stormwater systems. The cities of Kingsport and Johnson City are the closest examples of municipalities operating a stormwater Utility for these very reasons. Both have been charging for stormwater utility services for several years. Outside the Tri-Cities region, cities such as Morristown, Murfreesboro, Franklin, Chattanooga, Spring Hill, and Nashville use a stormwater utility to provide for enhanced services relating to flood mitigation and water pollution control.

9. When will the stormwater fee take effect?

The fee will take effect on utility billings beginning July 1, 2014.

10. How can I learn more about the stormwater utility fee?

You can find a more detailed description of the stormwater utility fee by downloading Resolution 14-48 (http://bristoltn.org/DocumentCenter/View/2790), Ordinance 14-8 (http://bristoltn.org/DocumentCenter/View/2793) or by contacting the Department of Public Works at (423) 989-5566.
To learn more about what the City of Bristol is doing and what you can do to protect your water, please go to http://bristoltn.org/134/Stormwater-Information.

11. Do you offer payment extensions?

Yes, we do offer payment agreements if problems arise. You are allowed two payment agreements in a 12 month period. You must come into our office with valid ID to sign the agreement form. Agreement forms can only be signed by those named on the account. All forms must be signed by 5:00 P.M. the day prior to your scheduled disconnect date.

12. How can I change the name on my account?

If the name change is due to marriage, submit your request along with marriage certificate, or updated and valid driver's license.

If the name change is due to divorce, submit your request along with a copy of divorce papers showing the court order to change your last name.

If you are requesting to change the account holder name from your former spouse to your name, you must provide court documentation showing that you were awarded the property in the settlement, or your former spouse may notify our office.

If a spouse is deceased, the surviving spouse may submit a request for a name change to the account with a copy of the death certificate.

If you have inherited a property and need to change the account into your name, submit a copy of the will or deed. We will update the information on the account using your picture ID and social security card. There is no fee for this type of change.

Changing the name from one customer to another, excluding the above, requires the payment of a service fee and possible deposit.

13. What can I do if I find a water leak at my residence or business?

The city is responsible for the repair of leaks on the street side of the meter. Any repairs and consumption charges that result from damages on the customer side of the meter are the responsibility of the property owner. If you locate and repair a leak, bring a copy of your repair bill or any receipts where you purchased parts for repair to the office to see if you quality for an adjustment. We are also able to discuss payment agreements if needed.

14. Who is the point of contact for stormwater fee questions?

Jacob S. Chandler , City Engineer
jchandler@bristoltn.org
423-989-5585

15. What are my payment options?

In person: We accept cash, check, money orders, and credit cards.

By mail: We accept checks, money orders, and cashiers checks. Payment can be mailed to P.O. Box 1189 Bristol, TN 37621.

Drop Box: You may submit payments with check or money order in our Drop Box located behind the court house on 8th Street. Please do not submit cash.

We do not accept payments by phone.

We do not offer online payments at this time.

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Shelters

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1. How many shelters are available for rent at Steele Creek Park?

There are 8 shelters at the park, also a lodge with a kitchen, party room, and conference room.

2. Can I rent for just half a day?

Yes, shelters can be rented for the first part of the day 9am-2:30pm or the second half of the day 3:30pm-9pm.  The full day rental is 9am to 9pm.

3. Which shelter is closest to the playground and train?

Shelter B and VFW are the  closest to a playground and the train.

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Skate park

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1. When is the skate park open?

It is fenced in, yet open to the public at all times.

2. What skateboard features are at the park?

There are 10 pieces of equipment, including a quarter pipe and a grind rail.

3. Is there an age limit for the skate park?

If under the age of 12, you need to be supervised by an adult.

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Slater Community Center

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1. What are the hours of operation at the Slater Community Center?

The Slater Community Center is opened Monday through Thursday 7:30 a.m. to 8:00 p.m., Friday 7:30 a.m. to 5:00 p.m. and closed Saturday and Sunday.

2. Is there a personal trainer available to help with one-on-one personal training?

Yes, there is a personal trainer. Stephanie Harrison; she takes appointments for 30 or 60 minute sessions at $10.00 for 30 minutes. This is a service offered only to members of the Slater Community Center.

3. Is there a fee?

There is not a fee if you reside inside the city limits of Bristol, TN or if you have Silver Sneaker with your insurance plan. The fee for people outside the city limits and no Silver Sneakers is $120 per year. There is a reduced rate of $60 if you join after July 1st.

4. How old do I have to be in order to join the Slater Center?

50 years old or over

5. Do I need to have an orientation for the exercise equipment?

Yes, call to schedule an appointment 423-764-4023.

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Slater Park

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1. What is there to do at Slater Park?

Currently there are 2 basketball courts and a horseshoe pit.

2. Is there a playground at Slater Park?

No, there is not a playground at Slater Park.

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Steele Creek Park

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1. What is there to do at Steele Creek Park?

So much to list here. Steele Creek offers golf, disc golf, playgrounds, shelters to rent, paddle boats, train to ride, trails to hike, a nature center full of information about Steele Creek, a creek to play in, a trail the goes from Steele Creek to Rooster Front park for walkers and bicyclers, and many, many, more seasonal events.

2. What is the admission into the park?

The admission into the park is $2.00 for cars and $10.00 for buses.

3. Can I have parties at Steele Creek Park?

Yes, you can. There are several shelters available for rent and tons of stuff to keep all children and adults having a great time.

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Train

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1. Can children of all ages ride the train?

All ages may ride the train. Younger children must be accompanied by an adult.

2. What is the cost to ride the train?

It cost $1.00 per passenger to ride the train.

3. Which rental shelter is closest to the train depot?

Shelter B is the closest to where you board the train.

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Utility Bills

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1. How do I register my utility account online and pay my bill online?

Go to bristoltn.org and click on the PAY NOW icon.  The next screen will prompt you to select Login or Sign up.  Follow the instructions accordingly. 

2. What if I have questions or suggestions for online pay service?

Please contact a Customer Service Representative in the Finance Department by calling (423) 989-5500 or at customerservice@bristoltn.org for assistance or to provide suggestions.

3. What if I have a question about my utility bill?

Please contact a Customer Service Representative in the Finance Department by calling (423) 989-5500 or at customerservice@bristoltn.org for assistance.

4. Once I have signed up for automatic bank withdrawal how do I cancel?

In order to cancel your automatic bank draft for your utility account, please contact a Customer Service Representative in the Finance Department by calling (423) 989-5500 or at customerservice@bristoltn.org for assistance.

5. What if I want someone other than myself to receive my utility bill, such as a spouse or third party?

Utility bills are mailed to the responsible party and mailing address listed on the utility account.  In order for a spouse  or third party to be able to conduct business for a utility account, the spouse or third party must be authorized to do so by the responsible party.  At that point they will be added to the account and will also become a responsible party for the account. 

6. Does it cost anything to use the online payment system?

Yes.  2.75% of total payment for debit or credit cards.  $2.75 flat fee for payment by check.  These fees go to the third party vendor that provides the service.

7. Is there any special software program that I need to view my bill online?

No. The online pay service should be available through any web browser.  

8. What if I receive a message that the system is unavailable?

The vendor will post a message anytime there is service down time or interruption giving you more information.  If the problem persists or there is no message on the site you may contact Business Information Systems at (866)514-5192 or City of Bristol Customer Service at (423) 989-5500 or customerservice@bristoltn.org .

9. What kind of online security does the city use to protect customer account information?

The service is provided by a third party vendor, Business Information Systems (BIS).  To receive more information on the online security, please contact BIS at (866)514-5192.

10. I have a billing dispute for a recurring payment that has already been debited/charged to my account, what do I do?

Please contact a Customer Service Representative in the Finance Department by calling (423) 989-5500 or at customerservice@bristoltn.org for assistance.

11. Is there a charge for a returned check or electronic payment?

Yes.  The City of Bristol charges a $20.00 fee for any returned checks or ACH payment.

12. How do I update my credit card or bank draft information through the third party payment company?

Click on "make a payment".  The next screen will give you the option to edit "Saved Payment Accounts".  Follow the instructions accordingly. 

13. When will my payment through the third party payment company be charged to my debit/credit card or be withdrawn from my checking account?

If you process as a one-time pay it takes 1-3 days.  If you setup as autopay, it will be processed 1 day before your bill is due.

14. When will my first recurring payment take effect?

Initially, autopay must be setup 4 days prior to your due date or payment will not be processed until your next billing cycle.

15. What if my services have been disconnected for non-payment?

Online and phone payments are not allowed for utility accounts after 12 PM on the day prior to disconnect day.  Payment on a disconnected account must be paid in person at City Hall in Room 203 to have service reestablished. There will also be a minimum $30 Service Charge added to the balance. 

16. How do I add an additional account to my utility account registration?

The online pay service does not allow for multiple accounts to be established under the same utility account registration.  Each utility account must be setup separately.

17. What if I forget or want to change my username or password on my utility account online?

Please select "forgot user/password" and follow instructions accordingly. 

18. What is the difference between service and account addresses?

The utility account address is where you have instructed your bill to be mailed. The service address is the physical location where the utility services are being provided.

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Zombie Walk

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1. What is a Zombie Walk?

A zombie walk is an organized public gathering of two or more participants, dressed in zombie costumes and make up, making their way around the city streets in a somewhat orderly fashion and often limping and gnawing the way towards their destination.

2. What is acceptable Zombie communication?

Grunts, groans and slurred moans calling for "brains".

3. Where does the Bristol Zombie Walk meet?

On 6th Street

4. Can I bring my children?

Zombie children are welcome to attend the Bristol Zombie Walk with parental supervision. Please remember the Bristol Zombie Walk is not a babysitting service and the staff are not responsible for your Zombie children.

5. Why are you dressing like Zombies?

It is FUN!

6. How much is the Bristol Zombie Walk?

It is FREE!

7. What are the rules of a Zombie Walk?

Zombies have eaten lots of brains and therefore should have common sense. Zombie Walks are meant to not only be enjoyable for the zombies, but for the spectators as well.

8. How can I make myself look like a Zombie?

Easy! Dress in clothing that you don't mind getting ruined and put on some makeup. You can add scars, blood, maggots, rotting flesh or glitter to your Zombie makeup.

9. Do we have to dress like a Zombie?

Everyone participating in the Bristol Zombie Walk should be attired in the dress of the undead. Makeup, is of course, optional.